Built by Design is a full service construction company.  While specializing in interior remodeling (kitchens, bathrooms, basements), Built by Design has all the necessary skill sets for room additions, whole house remodels, and new home construction.

The Built by Design remodeling experience starts with the first client meeting.  At this meeting Built by Design will listen to the client’s wants and needs and establish a baseline budget for the project.  The client should be prepared for this initial discussion with a general idea of what they want to accomplish with the project.  Major material selections such as counter tops (Quartz, Granite, Solid Surface), appliances (brand and finish), flooring (carpet, tile, hardwoods, etc) should also be considered.  These selections don’t have to be finalized at this point but having a general direction will help with creating the design and setting a budget.

All the information that is gathered at the first meeting is combined to create an initial design.  A second meeting is scheduled to walkthrough the design and cost.  A detailed statement of work will be presented to the client at this point.  The statement of work ensures that everyone knows exactly what the project entails and what the costs will be.  Changes are still common at this point in the design process and sometimes a third meeting is required.

Once design and costs are agreed to a contract is signed.  At this point a project start date will be set, a high-level project schedule will be given to the client and a deposit will be collected.  This deposit guarantees a place on our schedule and enables Built by Design to secure all building permits.

Once construction starts there will be weekly communications with the client for the duration of the project.  All client phone calls will be returned by the next business day.  A Built by Design employee will be the only one with access to your home.  We will meet all sub contractors at your home to let them in and make sure they are aware of all design requirements.  The job site is kept in a “broom swept” condition and every effort is made to protect the existing finished spaces.  A final walk through with the client is done at the end of every job to ensure every detail of the project has been completed.

A month after job completion a follow up phone call is made to the client where we walkthrough our brief customer service survey.  These surveys are used to improve our processes so that we can achieve the highest levels of customer satisfaction.